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[Updated] Microsoft is Investigating Outage Affecting Teams and Exchange Online

Author avatar - Rabia Noureen

Rabia Noureen

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Cloud Computing

If you’re having issues with Microsoft 365 services right now, you’re not alone. The Redmond giant has acknowledged that its multiple Microsoft 365 offerings have been hit by another outage this morning, preventing users from accessing their Exchange Online mailboxes.

Microsoft confirmed on Twitter that it is actively investigating the problem, and some users should now be able to use the services. The list of Microsoft 365 apps and services impacted by this issue includes Microsoft Teams, Exchange Online, Outlook on the web, the Graph API, Universal Print as well as SharePoint Online.

Microsoft 365 outage impacts users in Europe & North America

The Microsoft 365 outage seems to be much more prominent in Europe & North America, but customers in Asia and the Middle East might also be affected. Microsoft recommends IT admins to keep an eye on the Microsoft 365 Admin Center for more information. The issue is being tracked under MO394389 and EX394347.

“We’ve determined multiple Microsoft 365 services are experiencing delays, connection and search issues and are investigating the cause of this,” the company said on the Microsoft 365 Twitter account. “We’ve identified that our traffic management infrastructure is not working as expected. We’ve successfully rerouted traffic, and we’re seeing an improvement in service availability. Updates are available in the admin center under EX394347 and MO394389.”

It is important to note that this isn’t certainly the first time that Microsoft 365 offerings are having issues. Back in November, many Office 365 customers were unable to access files stored on Office, OneDrive, SharePoint Online, and Microsoft Teams.

We’ll keep you updated as soon as Microsoft provides more details about the recent outage, so be sure to stay tuned to Petri.com. Are you still experiencing issues with Exchange Online, Teams, and other Microsoft 365 services? Let us know in the comments section below.

Update 2 PM PT: Microsoft says that everything should be back to normal for Microsoft 365 customers. “Rerouting traffic combined with targeted infrastructure restarts has successfully restored service access and functionality. Please refer to EX394347 and MO394389 in the Microsoft 365 admin center for additional details,” the company explained on Twitter.

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